Shipping Policies

Hawaii, Alaska, Puerto Rico & Canada –Shipping Policy: We ship your orders USPS priority and extra shipping costs are involved. The extra shipping fees will be added to your cart when you checkout.

CANADA ORDERS: ORDERS TO CANADA MAY BE SUBJECT TO SPECIAL TARRIFFS, TAXES AND DUTIES THAT THE CUSTOMER IS RESPONSIBLE FOR PAYING WHEN THE ITEM ARRIVES IN CANADA. PLEASE BE AWARE OF THIS AS WE WILL ONLY TO BE ABLE TO REFUND YOU THE AMOUNT OF YOUR ORDER MINUS ROUND TRIP SHIPPING CHARGES TO AND BACK FROM CANADA IF YOU REFUSE THE ORDER BECAUSE YOU DON'T WANT TO PAY THE TAXES OR DUTIES.

IMPORTANT - PORTABLE STEAM SAUNA SHIPPED TO CANADA, WILL BE CHARGED APPROXIMATELY $200 FOR SHIPPING CHARGES, DUTIES, TARRIFF, ETC. WE STRONGLY RECOMMEND THAT OUR CANADIAN FRIENDS TRY AND FIND THIS PRODUCT IN CANADA.

ALSO, WE ARE SORRY, BUT WE DO NOT SHIP MASSAGE CHAIRS TO CANADA.

• Free Shipping offered on large items such as massage chairs is limited to Curb Side Service, and goes out by a special cargo company.
• Curb Side Service means that the item will be delivered to the desired address only. This basic service does not include removing the item from the truck, carrying the item into a building, nor does it include any setup of the item.  Therefore deciding on this service, means that you are prepared to have this item removed from the delivery truck by your own means.

Do you ship to PO Boxes?

Please Note:

• We offer our *White Glove Delivery* service for more convenience to our customers who order large items.  This service is provided for about an additional $150.00, with an average additional fee of $100.00 if there are stairs involved. In addition, this service does not include any removal of old items. Ex. If the ordered item is a new massage chair intended to replace an old one, we will not remove the old one for you. 
• *White Glove Delivery* includes:

1. Delivery to the building
2. Carrying the item into a building 
3. Set-up of item
4. Removal of packing materials

Return Policy

TERMS OF REFUNDS AND EXCHANGES: (READ CAREFULLY PLEASE: THESE TERMS ARE NON-NEGOTIABLE!)

At Massager Machines and More, we are committed to offering our customers high-quality products, competitive pricing, and excellent customer service.

Should you need to return a defective, damaged, or unwanted item within 30 days of purchase, we have provided two convenient ways for you to make an exchange or return.

Please bear in mind that there are no satisfaction returns after 30 days, and items that become defective after 30 days are subject to manufacturer's warranty.

Please note:

If your item arrives damaged, you must notify us within 48 hours in order to ensure free return shipping! We will issue you a Return Authorization number and send you a UPS ground return label by mail.

If you are returning an undamaged product that you don’t want:

• Item must be returned in original packaging with all accessories including manuals
• IMPORTANT!: You will be refunded the cost of the item less our shipping/handling cost and 15% restocking fee
• WE WILL NOT ACCEPT AN UNWANTED ITEM FOR RETURN IF THE BOX, ITEM, OR MANUAL IS MISSING OR DAMAGED!
• WE WILL NOT ACCEPT AN UNWANTED ITEM FOR RETURN IF YOU HAVE NOT REQUESTED AN RA NUMBER!
• WE WILL NOT ACCEPT USPS ITEM RETURNS TO OUR WAREHOUSE (The address on your receipt), ONLY UPS RETURNS! IF YOU NEED TO RETURN VIA USPS, YOU MUST GET A DIFFERENT RETUN ADDRESS FROM US BY PHONE. NO EXCEPTIONS.

• VIA EMAIL
  
  

Click on the link below to contact our customer service department. In your email request a Return Authorization Number.
Please provide your order details in the email to better assist us in processing your return.
Contact.

If you do NOT have an email address, please call our Customer Service Department.

• VIA TOLL FREE PHONE NUMBER

1-800-438-8143 (Mon.-Fri. 10:00am-5:00pm PST)

When you call to receive your Return Authorization Number, please have your shipping information handy to assist our Customer Service Representative. This includes:

• Purchaser's Name
• Shipping Address
• Purchaser's Phone Number
• Invoice Number
• Briefly describe the reason for the return

TERMS OF REFUNDS AND EXCHANGES: (READ CAREFULLY: THESE TERMS ARE NON-NEGOTIABLE!)

1. If you are returning defective merchandise for exchange or refund:

• Requests for refunds or replacements must be made within 30 days of receipt
• To insure free return shipping, NOTIFY US WITHIN 48 hours after delivery of damage. All return shipping costs for damaged items after 48 hours, and within 30 days are paid at our discretion.
• Place items back into original packaging
• Include all original parts, accessories, manuals, etc.
• Merchandise that becomes defective after 30 days is subject to Manufacturer's Warranty, if applicable. It must be returned to the manufacturer for repair or replacement at manufacturer's discretion. Feel free to contact us for information on how to contact them. Be aware that many manufacturers don't offer free shipping when fixing or replacing an item.

2. If you are returning unwanted merchandise for refund:

• Requests must be made within 30 days of receipt
• Return shipping charges are the responsibility of the customer
• Place item back in original, undamaged packaging
• Make sure all original parts, including manuals, are included
• We will refund your credit card in the amount of the product price, less shipping/handling costs and 15% restocking fee, upon our receipt of the item IN GOOD WORKING CONDITION, UNDAMAGED INCLUDING BOX AND MANUAL.
• You will receive email confirmation of your refund.

3. If you are returning a Massage Chair 

• There is a 20% restocking fee and customer will be charged for round-trip shipping unless the chair is defective
• To insure free return shipping on damaged chairs, NOTIFY US WITHIN 48 hours after delivery of damage.
  All return shipping costs are at the discretion of the manufacturer.

4. Non-returnable Items:

• Due to health codes and customer safety, personal care and perishables can only be returned in unopened, unused packaging.
• This includes, but is not limited to: pillows, food items, footwear, eye massagers, creams / lotions.

5. Processing Refunds

6. Refusing a Shipment

For all Products (except Massage Chairs)
If you refuse a shipment, you will be refunded the amount of the purchase less the round trip shipping fee (if applicable).