Be aware of the No Return policy on this item. I rushed to buy assuming this would do more than it does.
I should have called before making the purchase since there were not reviews to rely on. The Adjustable display only allows you to adjust the heat. The water wave is so mild, it is not therapeutic, and the roller actually hurts the feet.
[SHOP MANAGER NOTE]
We're very sorry this product didn't work for you, it's a popular item, and this is our first complaint!
As it says on the product page and our policy page, we are unable to accept returns on foot spas, footwear, eyewear, and select personal massagers due to hygienic concerns and to be in compliance with health regulations. We could NEVER ethically resell an item that had foot liquids as new or to another customer even as an "open box" item, so once it's used, it's used. We don't sell things to customers that we wouldn't be comfortable selling to family, and a used foot spa bath is just one of them.
We have this information clearly visible to customers on this page in the "Warranty" section under the "Add to Cart Button" and the returns page so we don't mislead our customers. We strongly believe that nobody wins when we have a dissatisfied customer!
We were very concerned about your claims and take all issues seriously so we spoke with a few other recent customers who also purchased the Foot and Leg Spa Massager (MM003864) and they felt as though our item description was basically accurate and had no issues or dissatisfaction with the product aside from one claim of "The color's not as pretty as it could be, but the photo's accurate".
We're very sorry to hear that in your specific case our foot spa was unable to meet your needs though, and we understand that what feels great for one person, just might not work for another.
If the item had arrived broken, we would have, of course, covered all return costs and refunded you in full. Had our site contents been inaccurate we would have apologized, changed the site contents, and sent you a full refund to make up for our mistake.
But in this case, you bought an item that was non-returnable, threw away the box it came in, and ended up dissatisfied with your purchase. We've contacted you via email, and hope that one of our compromise ideas works out for you, hopefully this won't end up sad for both of us!
The most important aspect of evaluating a Massage Device or Tool is to first determine what are you purchasing it for - what is your Primary Reason for getting it and what is the benefit, physical or mental or physiological, or combination thereof, that you want to get out of this body manipulation device???
For me, with the Dual Head Massager, the answer was easy. I dont have tight shoulder and neck muscles, I dont so much have spasmodic it happens sometimes : IT IS BECAUSE I HAVE RIGID, NEARLY NEXT TO IMPOSSIBLE TO MOVE DELTS and along with this genetic misfortune and to an extent, over-development of my shoulders and cervical spine that is also congenitally fused or fused because of a spine disease I have known as DISH, or Diffuse idiopathic skeletal hyperostosis DISH, also known as Forestiers disease and ankylosing hyperostosis,I need a Massager that will vibrate deep into the joint and muscles and this is the only DEVICE THAT JUST BY LOOKING AT IT YOU CAN TELL WILL GET THE JOB DONE....
In conclusion, if you want to loosen your shoulders up, or you quads or calvs....this IS the one for you!!! I love it!!!
-D Paul A. McCormick
Reviewed massager / product:
Dual Head Massager»