Shipping Methods

We ship via USPS priority with insurance and tracking.

Why? FedEx and UPS are incredibly expensive to Canada. In addition to their pricey label costs, they also add their own service charges for getting the item through customs, often over $35.00 JUST TO GET THE PACKAGE ACROSS THE BORDER and will charge YOU that extra amount called a "brokerage fee". USPS does not apply these additional charges so to better serve you, our customer, we use them. Tariffs, taxes, and duties are a separate matter, and are explained below.

Shipping Times

Orders to Canada go USPS and generally take from 5 to 14 business days***

The shipping time will change depending on how long it gets stuck in customs, something we are sadly entirely unable to control. Starting in November there is a drastic increase in shipping times.
***Closer to the Christmas season (from early November on) shipments can take almost or even over a month to get to Canadian addresses so plan accordingly if it needs to get there by Christmas.

THIS IS A USPS AND THE CANADIAN CUSTOMS DEPARTMENT ISSUE AND IS OUT OF OUR CONTROL.

We are unable to send a replacement order when an original order has not shown up in a timely manner!
During the holiday season delays are to be expected, even ones ranging up to 2 months. This really isn't us! All of our USPS Canadian shipments are sent with tracking and insurance and since delays are out of our control we will not issue a new order until we have confirmation from USPS that there is reason for alarm. Your package is insured and will either reach you or be refunded, but we make no guarantees on how quickly this will happen. All customers are sent a tracking number as soon as the item ships to help them track their order. You can also log into your account and get that tracking number at any time should you misplace it.

Shipping Costs

Prices for shipping to Canada are based on actual shipping weight rates. We do not try make a profit on our shipments, we apply the USPS shipping rate to the order.

We apologize, but there is NO "free shipping" to Canada. If you call in / email in though, we may be able to give you s discount voucher to help reduce your shipping costs.

IMPORTANT!! ORDERS TO CANADA MAY BE SUBJECT TO SPECIAL TARIFFS, TAXES AND DUTIES THAT THE CUSTOMER IS RESPONSIBLE FOR PAYING WHEN THE ITEM ARRIVES IN CANADA. PLEASE BE AWARE OF THIS AS WE WILL ONLY TO BE ABLE TO REFUND YOU THE AMOUNT OF YOUR ORDER MINUS ROUND TRIP SHIPPING CHARGES TO AND BACK FROM CANADA IF YOU REFUSE THE ORDER BECAUSE YOU DON'T WANT TO PAY THE TAXES OR DUTIES.

Warranties

1. Massager Machines and More 30 day satisfaction policy:

Massager Machines and More 30 day satisfaction returns (applies to all returnable items except Massage Chairs)

We understand that picking an item online can be hard, so we created the MMM 30 Day Money Back Guarantee. If for any reason you wish to return your item, simply call us toll-free at 1-800-438-8143 for a return authorization number (RA).

IMPORTANT: We will refuse and item returned without an RA number because we have no way of tracking it in our system.

Many of our products are offered with free shipping. Please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund. You will also be responsible for shipping the merchandise back to us. All returns must be in the original condition and packaging.

Merchandise that becomes defective after 30 days is subject to Manufacturer's Warranty, if applicable. It must be returned to the manufacturer for repair or replacement at manufacturer's discretion. Feel free to contact us for information on how to contact them. Be aware that many manufacturers don't offer free shipping when fixing or replacing an item.

2. Manufacturer's warranties:

The length / availability of manufacturer's warranties is listed under the "Add to Cart" button on every product page, and varies according to item and manufacturer. All merchandise that becomes defective after 30 days is subject to Manufacturer's Warranty, if applicable. It must be returned to the manufacturer for repair or replacement at manufacturer's discretion. Feel free to contact us for information on how to contact them. Be aware that many manufacturers don't offer free shipping when fixing or replacing an item.

Payment Methods

1. Credit cards:

We have a certified secure payment gateway that accepts Visa, Master Card, Amex and Discover.

2. Paypal

You can use the Paypal checkout option and either enter your credit card info there or pay directly from your Paypal account, it's up to you with what you feel most comfortable doing.

3. Bank issued money order

We do accept Bank issues money orders. Here's how that works; You place your order online, choose "Bank issues Money order" as your payment method, then send in the total invoice amount to the address on the invoice. We will deposit the check into out bank account and when it clears we will ship you your item.

Card Decline Issues

If your card has been declined on our site: How Does Online Shopping Work? Understanding Credit Card Transactions; the Authorization and Capture Process.

A. The first step of an online Credit Card Purchase is the Authorization Step. This is when you enter your Credit Card information and place your order online and get emailed a receipt. When our gateway checks your card for all the fraud issues and finds it to be a good card, your bank then immediately places a hold on the funds in your account and sets those funds aside for the online shop. The online shop (Artisan Socks, Amazon, Zappos..) does not yet get the funds, but your account appears to have been charged and you cannot access those funds. Allow me to repeat this; The money is being held by YOUR bank until the Capture Stage which we never reach if your oder was declined or voided.

A. The Capture Stage is when we (the online shop) actually get the funds from your bank and transfer them into ours.
This happens only on the day that your order ships. The funds that were authorized and set aside for us are then collected by us, and we send you your item.

A. The point of the Authorization-Capture Process is to protect both you and the online store.
Your bank shows your account as charged so that you consider those funds as gone, yet we don't get them until they day we ship.
(Did you know that this is the law? We can't take your money into our account until we are ready to send you your goods) so that we never have your money without immediately sending you your product.
Also we never ever have your Credit Card information on file. Once you place your order, your personal information is protected so that even we cannot look at it.

A. For several reasons, but mostly so you don't panic, and also so we can help you with YOUR bank if we need to.
Confusing? Let me try to explain a little more.
Our gateway, or the program / bank resource that checks your credit card's address and other information for validity is often much stricter than your bank. Scary but true.
In some cases, you will try to place aqn order with us, but the order will be declined because some information you gave us didn't match what the central gateway has on file for you. Maybe you moved recently and the banks still have your old address on file, maybe your CCV code was worn and you mis-read it, any of those cases will result in a DECLINE by our merchant account.
Once you order is declined, we no longer have any access to your credit card details and all our account shows us is a "Declined" message. We can't go in at a later time and capture these funds; they're gone to us for good.

Your bank may show transactions like these (ones declined by our gateway for security reasons but that your bank allowed), as well as orders placed then cancelled as "Authorizations" meaning they (YOUR BANK) are freezing these funds (I can not stress this enough, in this situation we don't have your money, nor do we have access to it!). Uncaptured Authorizations fall off in a few to 30 days in general. If you need that money freed up for personal use sooner, YOU MUST HAVE THE CARD ISSUING BANK CALL US FOR A CONFERENCE CALL SO WE CAN GIVE THEM THE DECLINE CODE AND TRANSACTION ID. WE CAN NOT CALL THE BANK ON YOUR BEHALF BECAUSE WE DONT HAVE YOUR CARD INFO AND THEY WILL NOT ALLOW YOU TO AUTHORIZE REMOVING THE AUTHORIZATION!! Still have Questions? Call Our Toll Free Number and we'll be happy to help.

Protecting Privacy

1. We don't store credit card numbers

We take security very seriously. For your protection, we store no credit card numbers, and all numbers entered on our site go through a secure gateway that handles the transaction.

2. We protect your personal information and never share it with sources other than those needed for shipping such as UPS and USPS

We only give your name, address and phone number so the delivery people can contact you about deliveries. See our entire Privacy policy here »

Who / Where is Massager Machines and More

Tell me who you are and where you are!

We are located in Torrance California with our warehouse and customer service office at 1218 El Prado Ave. Suite 128, Torrance CA, 90501 (Don't send items back to this address without an RA number! We'll have to refuse them. See Returns on this page for more information.)

Massager Machines and More has been online since 2003 and lives to bring you fun and relaxing health goods.

Our warehouse is clean and carpeted and we take customer service and quality seriously. Here's a little more about us

Are your products Refurbished? (Hint, the answer is NO)

NO! All our products are new in the box unless they are sold from a special separate page marked "Open Box".
"Open Box" means just that; the box has been opened for either photographing or is a gift / item unwanted by the person who received it and sent it back.
We will never sell an item that a person has opened as a new item, so these "Open Box Specials" are a chance to get a great deal on our items that have been tried out, but are in great working condition, clean, and not refurbished.
Our Open Box item special section can be found here »